Live chat answers in 90 seconds. Email support 24/7 with 4-hour response. Phone +61 toll-free, 8am to midnight AEST. Our team is Australia-aware and trained on POLi.
Open Live Chat Email SupportMost contact-form questions fall into four buckets: cashier delays (mostly POLi timing questions), bonus credits, KYC verification, and self-exclusion or limit-setting requests. Cashier questions get the fastest answers because the support team has direct visibility into our payment-rail logs — they can tell you whether your withdrawal is sitting in our queue, at the gateway, or already cleared but pending bank settlement. Bonus questions usually resolve once we walk you through the wagering progress meter. KYC verifications resolve within 24 hours of you uploading a clear photo of ID plus a recent utility bill. Limit-setting and self-exclusion are honoured immediately, no questions asked, no retention scripts — your call, your rules. We don't put friction in front of responsible gambling tools.
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